WorkConnex Global Recruitment Pty Ltd ("WorkConnex", "we", "us" or "our") provides recruitment services across Sydney and New South Wales, specialising in hospitality, food services, hotels, restaurants, cafes, events and related industries. This Privacy Policy explains how we collect, use, disclose, store and protect personal information collected from applicants, employees, contractors, host employers, clients and visitors to our website and social media platforms. Please read it together with our Terms & Conditions and Cookies Policy. This policy applies to the WorkConnex Hospitality Industry Division.
1. Introduction
WorkConnex Global Recruitment Pty Ltd ("WorkConnex", "we", "us" or "our") provides recruitment services across Sydney and New South Wales, specialising in hospitality, food services, hotels, restaurants, cafes, events and related industries.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information collected from applicants, employees, contractors, host employers, clients and visitors to our website and social media platforms.
2. Scope & Definitions
This policy applies to personal information handled by WorkConnex Global Recruitment Pty Ltd in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
3. Our Commitment
WorkConnex is committed to protecting your privacy and handling your personal information responsibly and securely. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and relevant Australian workplace and safety legislation.
We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification or disclosure.
4. Personal Information We Collect
Depending on your interaction with us, we may collect personal information including your full name, residential address, email address, phone number, date of birth, signature, occupation and employment history.
If you apply for work or engage with our recruitment services, we may also collect your resume, qualifications, hospitality licences and certifications, visa and work rights information, reference checks, payroll and superannuation details, Tax File Number where permitted by law, and notes from interviews or recruitment discussions.
5. Industry-Specific Information
For hospitality workers and contractors, we may collect details relating to RSA (Responsible Service of Alcohol) certification, Food Safety Supervisor certificates, food handling qualifications, barista experience, kitchen experience, site attendance records, incident or disciplinary records, timesheets, work performance information and workplace safety compliance documentation.
6. Sensitive Information
Where reasonably necessary, we may also collect sensitive information including health or medical information relevant to workplace safety, workplace injury details, emergency contact information and drug or alcohol testing results.
Sensitive information will only be collected where permitted by law or with your consent.
7. How We Collect Information
We collect personal information when you apply for employment opportunities, submit forms through our website, contact us by phone, email or social media, attend interviews or onboarding sessions, attend host employer venues or participate in workplace investigations or incident reporting.
We may also collect information from referees, host employers, government agencies, recruitment platforms, publicly available sources and Visa Entitlement Verification Online (VEVO) checks. Wherever practical, we collect information directly from you.
8. How We Use Your Information
We collect, use and disclose personal information for purposes including assessing applications for employment, providing recruitment and labour hire services, verifying identity and work rights, matching workers with host employers, processing payroll and superannuation, ensuring workplace health and safety compliance, managing incidents and complaints, conducting compliance and licence checks, meeting legal obligations, communicating with workers and clients, marketing our services and improving our operations.
9. Withholding Information
If you do not provide requested personal information, we may not be able to offer employment opportunities, provide labour hire services, process onboarding or payroll, verify work rights or licences, or meet our legal obligations.
You may choose to remain anonymous or use a pseudonym when making general enquiries where lawful and practical.
10. Direct Marketing
WorkConnex may send you job opportunities, company announcements, newsletters, industry updates and marketing communications.
You may opt out of direct marketing at any time by contacting us or using the unsubscribe option included in communications.
11. Disclosure of Information
We may disclose your personal information to host employers, restaurants, cafes, hotels, venues, payroll providers, superannuation providers, insurers, IT and cloud service providers, legal and financial advisers, safety consultants and government or regulatory authorities where reasonably necessary and permitted by law.
Some cloud-based service providers may store information overseas. Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy obligations.
12. Cookies & Third-Party Websites
Our website and social media pages may use cookies, analytics tools and tracking technologies to improve website functionality and user experience.
Our website may also contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites.
13. Data Security
We take reasonable security measures to protect your personal information, including password-protected systems, restricted staff access, secure electronic storage and secure destruction of outdated records.
Despite these measures, no data transmission or storage system can be guaranteed to be completely secure.
14. Data Breaches
If a data breach occurs, WorkConnex will investigate and contain the breach, assess the risk of harm, notify affected individuals where required and comply with obligations under the Privacy Act and the Notifiable Data Breaches Scheme.
We will also review and strengthen our security measures where necessary.
15. Access & Correction
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe, usually within 30 days.
In some circumstances, access may be refused where permitted by law, and written reasons will be provided.
16. Privacy Complaints & Contact
If you believe WorkConnex has breached privacy laws or mishandled your personal information, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at .www.oaic.gov.au.
Contact Details — WorkConnex Global Recruitment Pty Ltd
WorkConnex Global Recruitment Pty Ltd
Phone: 0466 423 936 / 0426 699 915
Email: info@workconnex.com.au
Suite 23, Level 3
301 Castlereagh Street
Sydney NSW 2000
Australia
17. Policy Updates
WorkConnex may update this Privacy Policy from time to time. The latest version will always be available on our website.